Returning a Product to Ealymaysartworks
We want you to be completely satisfied with your shopping experience at Ealymatsartworks. When you need to return an artwork to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.
Most artworks can be returned for either a Refund or for an Application of funds of an alternate purchase. Any return for a refund may be subject to a 15% restocking fee.
The RMA Process – Four Easy Steps
- Send the product to Ealymaysartworks
Once your RMA is issued, box up the item you’re returning and send it to:
Customer Service Dept.
ATTN: [Your RMA Number]
784 Colombus Ave,Suite 11R
New York, New York 10025
- We recommend using a courier who provides package tracking and basic insurance coverage.
- You’ll receive an email once your shipment is received at our RMA facility.
- You’ll receive another email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.
- If you requested an Application of funds, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed Ealymaysartworks order.
- If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method 3-5 business days later. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you.
- The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).
Most RMAs are processed within 24-48 hours, but a small percentage cannot be resolved without contacting you for further information. You will receive an email from our RMA Inspections staff that will describe the issue and let you know what action you should take, if necessary.
Cost of shipping is NOT refundable unless you artwork received is damaged or defective (not delineated in the description of the piece).